Shipping & Delivery

Christmas Delivery

Orders will be shipped the next working day and are sent tracked with DPD. You should receive your order within 1-2 business days. Please order on or before Dec 21 for delivery before Christmas Day.

For all InnovaGoods branded products delivery takes 3-5 business days once dispatched. We would advise ordering before Dec 13 for Christmas delivery but we cannot guarantee a specific delivery date due to seasonal courier volumes.

Product damaged in transit must be reported to us within 24 hours of you having received it; email us at We will need your Full Name; Specific Order Number related to the items you want to report as damaged; email address; phone number.

If you’re looking to return or exchange your order for whatever reason we’re here to help. We offer a refund or replacement within 14 days of receiving your order. Refund or replacement Item/Items must not be used, in the original packaging and in the state that you received the item. We don’t take back the product if it has a sign of physical damage and that damage has not been reported to us as damaged in transit within 24 hrs. of receipt by you our customer.

Our team is available to assist you Monday to Friday from 9:30 to 4:30.